Privacy Policy

1. Introduction

Scout Pages ("we", "us", or "our") is operated by Scout Pages Ltd, a company registered in England and Wales (company number 17476499). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of data protection law, the data controller is:

Scout Pages Ltd
Company number 17476499
Registered in England and Wales
Registered with the Information Commissioner's Office · C2041151
Email: help@scoutpages.co.uk

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

Email address
Password (encrypted)
Scout group name and details

3.2 Website Content

When you create a website through Scout Pages, we store the content you provide, including:

Group information and descriptions
Section details (Squirrels, Beavers, Cubs, Scouts)
Meeting times and locations
Links to external resources
Images and media you upload

3.3 Analytics Data

We collect privacy-friendly, first-party analytics about visits to Scout group websites hosted on Scout Pages:

Page views of successful HTML pages (not bots, file downloads, or error pages)
A daily unique-visitor estimate, stored only as a one-way hash of IP address, browser user-agent, site, and London calendar day — we do not store the IP address itself
External referrer hostnames (for example google.com), excluding same-site navigation
Counts of successful contact, join, venue hire, and shop actions

Important: We do not use tracking cookies or a third-party analytics pixel, we do not store browser/device categories or location, and we do not track individuals across websites.

3.4 Payment Information

Subscription payments are processed by Stripe on behalf of Scout Pages Ltd. We do not store your full credit card details.

4. How We Use Your Information

We use your personal information to:

Provide and maintain the Scout Pages service
Process your payments and subscriptions
Send you service-related communications
Respond to your support requests
Improve and develop our service
Detect and prevent fraud or abuse
Comply with legal obligations

Legal Basis for Processing

We process your data based on:

Contract performance: To provide the service you've subscribed to
Legitimate interests: To improve our service and prevent fraud
Legal obligation: To comply with tax and accounting requirements
Consent: For marketing communications (where applicable)

We may share your information with:

5.1 Service Providers

Stripe: Payment processing
Turso: Database hosting
Cloudflare: Content delivery and security
Resend: Email delivery

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

Account data is deleted within 30 days
Website content is deleted within 30 days
Analytics data is automatically deleted after 90 days
Billing records are retained for 7 years (legal requirement)

7. Your Rights

Under UK data protection law, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Object: Object to certain types of processing
Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at help@scoutpages.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

8. Data Security

We protect your data using:

SSL/TLS encryption for all data in transit
Encrypted passwords using industry-standard hashing
Secure database hosting with access controls
Regular security updates and monitoring
Limited employee access to personal data

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Cookies

Scout Pages uses minimal cookies:

Session cookie: Essential for login functionality (deleted when you close your browser)

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. First-party analytics on group websites does not use cookies.

10. Children's Privacy

Scout Pages is designed for use by adults (18+) to create websites for Scout groups. We do not knowingly collect personal information from children under 18.

If you publish information about young people on your Scout Pages website, you are responsible for ensuring you have appropriate consent and comply with your Scout group's safeguarding policies.

11. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. Some of our service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses
Adequacy decisions
Certification schemes

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on the Service.

Your continued use of Scout Pages after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: